In short, you can contact one of our dedicated customer service representatives here.
Trust us, we'd love to offer 24/7 phone support right now. The sporting goods industry has seen an immense increase in order volume this year because of COVID shortages and the election. As you can imagine, our entire industry is busy processing orders and taking care of our amazing customers.
It frustrates us deeply that we're not staffed in a way to handle the massive amount of support inquiries 24/7, however, we've brought on additional support staff to assist our customers.
As a family-owned-and-operated online retailer, the last thing we want to do is outsource our customer support to an outside entity that doesn't understand our products or customers like we do.
We're balancing our great prices and personalized customer support in the best way we know how and are implementing new practices all the time to navigate these trying times along with our customers.
We're incredibly blessed and grateful for each of our customers for supporting our company and allowing us to continue to bring you the low prices and massive selection of products that we've become renowned for. Thank you for your patience and understanding!