First and foremost, THANK YOU for your interest in shopping with or continuing to support us here at DACK Outdoors. For those that aren't familiar with us, we are a small, family-owned & operated business based in rural Northwest Missouri. Our near wholesale prices and a very volatile political climate has caused a surge in orders that went beyond our wildest expectations. Unfortunately, this has led to delays in shipping. In some cases, orders can take up to 30 days to ship. The vast majority of our customers are familiar with us and the situation, and are willing to accept a slower shipping speed for our incredible prices.
With that said, if you need an item right away, we regret to say we may not be the best fit for you at this time. We truly hope we can serve you in the future. Our customers enjoy incredibly low prices and are okay with waiting longer than what the big box stores ship because of the incredible deals and personalized customer support they get with us. Our shipping times are improving as we get caught up with the surge we encountered, but we are still currently a little behind. We are working on our efficiency with a new building to prepare shipments and we have room to staff more help to process your orders as well.
If you have any questions about an order that you've already placed or are wanting to place and need additional support, our friendly customer support staff is eager to assist you. You may contact them here: https://dackoutdoors.zendesk.com/hc/en-us/requests/new
An Open Letter From The Owners:
To our valued customers,
The mission of DACK Outdoors is to give shooting sports enthusiasts & outdoor recreation consumers access to the gear they love at prices that cannot be beat while not losing sight of personalized customer support.
When we say family-operated, we mean it. Both of our adult daughters work for us - one oversees order fulfillment and another manages our shipping department. Furthermore, our customer support is headed by Carsley himself, along with his mother.
Who are we? We are shooters. We are hunters and fishers. We all grew up on farms and we're defenders of the 2nd Amendment. We're not a big box store and we're not bound by shareholder wishes. We don't outsource our customer support to people who have no idea what a lower parts kit is. We offer even more discounts to our Military & Law Enforcement customers. We donate to our local schools and communities. We say this not to brag but to let you know that we're like you. We have a passion for all things outdoors and simply want to give you affordable access to products that encourage you to get outside.
As we continue to grow, we will not lose sight of our main priority: our customers. We are steadily catching up on shipments and are working 7 days per week to continue making improvements.
Thank you so much for allowing us to serve you!
Carsley & Katie Crabtree, Owners